Frequently Asked Questions
Everything you need to know about our crawlspace and restoration solutions.
How long does shipping take for heavy equipment?
Orders are typically processed within 1-2 business days. Due to the size and weight of our dehumidifiers and air movers, standard LTL freight shipping usually takes between 5-7 business days depending on your location.
What is your return policy for unused units?
We offer a 30-day return policy for items in their original, unopened packaging. Please note that customers are responsible for return shipping costs and a restocking fee may apply to large equipment.
Do your products come with a manufacturer warranty?
Yes, all Alorair units come with a comprehensive warranty. Most dehumidifiers feature a 1-year parts and labor warranty along with a 5-year limited warranty on the refrigeration system.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options through PayPal and Shop Pay.
Can I track my freight shipment online?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to the freight carrier's website so you can monitor your delivery in real-time.
Are your dehumidifiers suitable for commercial use?
Yes, our products are engineered for high-performance environments. They are ideal for crawlspaces, basements, industrial warehouses, and water damage restoration projects.